Postage & Delivery

Delivery

Our standard delivery service will dispatch your items second class Royal Mail. We also offer an express service which will be delivered in 1-2 working days.

Dispatch

Customers should receive their products within 5 working days.

How much does postage cost?

If you spend over £35 in one order, P&P is FREE.

For orders below this our standard P&P cost is £2.99, however Express P&P is available £4.99.

My order hasn’t been delivered?

Please check whether Royal Mail have left a card, the item may be back at your local post office if you were unable to answer the door or were out at the time of delivery.

How to I track my order?

Once you have placed your order you can sign into your account to see the status of your order.

 

Returns

Can I return my product?

If you are unhappy with your purchase you may return any item within 14 days for a full refund. Items must be returned unused and in a re-sellable condition. The customer is responsible for the cost of returning the items to us.

We strongly advise that you obtain proof of delivery from your postage service as we cannot be held liable for returned items lost in the post, or not signed for by us.

This does not affect your statutory rights.

How do I return my product?

In the first instance, please contact our customer services at customercare@bondstreetteas.co.uk where we will do our best to help you make any necessary return.

My delivery was faulty or damaged.

Please contact us at customercare@bondstreetteas.co.uk where we will investigate this matter for you and where necessary provide you with replacement items.

 

International Delivery

Can my order be sent to somewhere outside the UK?

At the moment we only deliver within the UK.

 

Refunds

How do I apply for a refund?

In the first instance please contact us at customercare@bondstreetteas.co.uk

How long does a refund take to process?

Where suitable refunds are made, you will receive this within five working days.

 

Contact Us

How do I contact Bond Street Teas?

You can contact us at customercare@bondstreetteas.co.uk we aim to answer all correspondence within 1 working day.

Cancelling my order

How do I cancel my order?

If you are a registered customer, you can do this through the manage my account function.

Alternatively you can contact us at customercare@bondstreetteas.co.uk